Reliable support for maximum system availability
Technical support for EOS and EAS – personalized and efficient
Our experienced support team is here to assist you with any questions regarding our energy management systems EOS and EAS. Whether it's daily operation, technical requirements, or critical situations – we provide quick, competent, and reliable support. You decide how to contact us: by phone, via email, on-site, or through secure remote access.
We guide you through all phases – from commissioning to operation to system optimization – and ensure that your infrastructure runs smoothly at all times.
Personal, digital, and secure – our support concept
Remote support and on-site service for smooth operation
We understand the demands of energy-intensive industries: time is money. That’s why we respond quickly and effectively – both in the case of acute disruptions and conceptual questions. Our specialists take the time to advise you directly at your facility, analyze complex interrelationships, and develop solutions that have a sustainable impact.
Through our remote service, we securely access your systems when needed, identify sources of errors early, and implement targeted measures for resolution – without any loss of time.
Support Energy Management System
Ensure the smooth operation of your system with our reliable and fast support.
dibalog Support
Our specialists are always here to assist you competently – on-site and remotely.
Remote Energy Management
With our secure remote access, we resolve technical issues before they become critical.
Software maintenance EOS EAS
Regular updates keep your EOS and EAS systems up to date with the latest technology.
Energy Management Service Hotline
Quick help with all questions regarding installation, application, and analysis of your systems.
Support load management
Our support ensures stable networks and optimized load profiles in your production.
System inspection and configuration control
Regular inspections ensure maximum availability and operational safety of your systems.
Update service without interruption
Benefit from software updates that are implemented during ongoing operations.
Maintenance at the highest level – regular and preventive
Software maintenance and system analysis at various performance levels
Our support contracts offer more than just assistance in case of disruptions. With tiered service packages, we regularly check the installed EOS and EAS system components at your site. This includes configuration checks, plausibility checks, and the analysis of critical fault messages.
If we detect communication problems with modules or the failure of electronic components, we respond immediately. We identify sources of errors early on – before failures disrupt your production processes.
Always up to date thanks to continuous software maintenance.
With regular updates, you stay up to date.
To ensure that your systems are always up to date, we regularly integrate software updates with new features and security enhancements. This ensures that your system remains not only stable but also future-proof.
Our update services are designed to be implemented during ongoing operations – without production downtime, without risk.
Service hotline - quickly reachable and staffed with experts
Support with installation, application, analysis, and training.
Our service hotline is available for all questions regarding installation, commissioning, configuration, data analysis, or training. You can reach our support team:
by phone at +49 (0)7261 659940
by email at service@dibalog.de
Trust in our experience and in a support team that is here for you – technically, humanly, solution-oriented.
Summary: Support – Service
Energy Management System Support
dibalog provides you with expert assistance in operating, maintaining, and optimizing your EOS and EAS systems – via phone, email, or directly on-site.Remote Energy Management Support
Thanks to secure remote access, we analyze technical issues early and resolve them efficiently – without loss of time or interruption of operations.Software Maintenance EOS EAS
Regular updates ensure that your systems remain technically up-to-date, stable, and secure – tailored to your operational requirements.Energy Management Service Hotline
Our experts are available at any time to assist you with installation, configuration, analysis, and individual training needs.Load Management Support
We help you optimally control your load profiles and sustainably reduce electricity costs – with technical expertise and experience.System Inspection and Configuration Control
We regularly check your system components and configurations to avoid errors and ensure long-term operational safety.Update Service Without Operational Interruption
Our software updates can be integrated during ongoing operations – without disrupting your production processes.dibalog Support
With our experienced service team, you secure technical support at the highest level – personalized, fast, and reliable.